Service desk automation that actually works
Done0 brings AI-native automation to your IT service desk. Not just chatbots — intelligent agents that understand context, follow policies, and resolve issues.
The Challenge
Legacy ITSM tools are rigid
Traditional service desk tools require months of configuration and still cannot handle natural language requests intelligently.
Agents juggle too many tools
Your team switches between 5+ applications to resolve a single ticket. Context is lost, time is wasted.
No actionable insights
You have data but not intelligence. Understanding why tickets happen and how to prevent them requires manual analysis.
Compliance is manual
Audit trails, approval workflows, and policy enforcement are bolted on rather than built in.
How Done0 Solves This
AI Agent Architecture
Layered orchestrator with specialized workers for identity, knowledge, tickets, and device management.
Knowledge-First Resolution
Hybrid RAG with vector search and keyword matching ensures the right answer is found every time.
Workflow Automation
Playbooks define automated workflows with configurable autonomy levels — from fully automatic to human-confirmed.
Deep Integrations
Native integration with Jira, ServiceNow, Microsoft Teams, Slack, and Microsoft Entra ID.
Built-In Compliance
Row-level security, automatic audit logging, and approval workflows are core features, not add-ons.
DACH-Ready
EU-hosted, GDPR compliant, multilingual (DE/EN), designed for the compliance requirements of DACH enterprises.
Frequently Asked Questions
Traditional ITSM tools are ticket management systems. Done0 is AI-native — it resolves tickets, not just tracks them. The AI understands natural language, searches your knowledge base, and executes automation playbooks before a human agent is ever involved.
Done0 supports ITIL workflows including incident management, service request fulfillment, and change management with approval workflows. The AI operates within your defined processes and policies.
Yes. Most customers start with a single channel (e.g., Teams) and a subset of their knowledge base. As the AI proves value, you expand to more channels, playbooks, and departments.
Done0 is EU-hosted with row-level security at the database layer. All data stays within your tenant. We support Microsoft Entra ID for authentication and maintain full audit trails for compliance.
Ready to transform your IT support?
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