AI IT support directly in Microsoft Teams
Employees ask questions naturally in Teams chats and channels — Done0 responds instantly with answers, automated resolutions, and smart escalation.
Done0 integrates natively with Microsoft Teams as a bot that employees can message directly or mention in channels. The AI agent understands IT requests in natural language, searches your knowledge base, and executes playbook automations — all without employees ever leaving Teams. When the AI cannot resolve an issue, it creates a fully contextualized ticket and notifies the right team.
Setup in a Few Steps
Install the Done0 Teams App
Deploy the Done0 bot to your Microsoft Teams tenant via the Teams Admin Center or directly from the app catalog.
Connect to Done0
Authenticate the Teams app with your Done0 instance and configure the bot permissions and channel access.
Configure Channels & Policies
Choose which Teams channels the bot monitors, set response policies, and configure which playbooks are available in Teams.
Test with a Pilot Group
Roll out to a small group of employees to validate responses, fine-tune the knowledge base, and ensure smooth escalation workflows.
Go Live Across the Organization
Enable the bot for all employees, announce the new IT support channel, and monitor adoption through the Done0 analytics dashboard.
Integration Features
Natural Language in Chat
Employees type IT questions in plain language directly in Teams — no forms, no portals, no context switching.
AI Agent Bot
The Done0 bot responds in real-time with answers from your knowledge base, step-by-step guides, and automated resolutions.
Channel & DM Support
Works in direct messages for private requests and in shared channels for team-wide IT announcements and support.
Automatic Ticket Creation
When AI cannot resolve, a ticket is created in Jira or ServiceNow with the full Teams conversation as context.
SSO & Entra ID Integration
Leverages Microsoft Entra ID for seamless authentication — employees are automatically identified by their Teams identity.
Multilingual Responses
Ask in German, English, or any language — the AI retrieves the right answer cross-lingually from your knowledge base.
Frequently Asked Questions
The Done0 bot is installed as a Teams app. Employees can message it directly or mention it in channels. The AI processes the request, searches your knowledge base using hybrid RAG, and either resolves the issue automatically or escalates to the right team with full context.
Yes. The bot works in 1:1 direct messages for private requests like password resets and in group channels for team-wide IT questions. Sensitive actions are always handled in private conversations.
Yes, a Teams administrator needs to approve the Done0 app for your tenant. This is a one-time setup through the Teams Admin Center. No changes to your existing Teams configuration are needed.
The AI automatically creates a support ticket with the complete conversation history, classification, and attempted resolutions. The employee is notified in Teams when an agent picks up the ticket.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
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