Supercharge ServiceNow with AI ticket deflection
ServiceNow is a powerful enterprise platform. Done0 makes it even better by deflecting 40%+ of L1 tickets with AI — before they ever hit your ServiceNow queue.
Why Add Done0?
AI layer that works on top of ServiceNow
No need to replace your ServiceNow investment. Done0 sits in front as an AI-powered first line, resolving common requests and only escalating to ServiceNow what truly needs human attention.
Deploy in days, not months
Adding Done0 takes days, not another 6-month ServiceNow customization project. Connect to Teams/Slack, import your KB, and start deflecting tickets immediately.
Reduce L1 ticket volume by 40%+
Password resets, VPN issues, software access requests — Done0 handles the repetitive tickets that clog your ServiceNow queue, freeing agents for complex work.
EU-hosted AI for DACH compliance
Done0 adds an EU-hosted, GDPR-compliant AI layer to your ServiceNow setup. Data stays in the EU with full audit trails for BSI and NIS2 requirements.
Done0 vs ServiceNow
Done0 Advantages
Seamless ServiceNow Integration
Done0 syncs with ServiceNow for escalations. Tickets that AI cannot resolve are automatically created in ServiceNow with full context — no duplicate work.
Instant Value, No Migration
Keep your ServiceNow workflows, configurations, and reporting. Done0 adds AI deflection without disrupting anything you already built.
Lower Total Cost of Ownership
Reduce ServiceNow license pressure by deflecting 40%+ of tickets. Fewer L1 tickets means fewer agent seats needed in ServiceNow.
AI-First Resolution
Unlike ServiceNow Virtual Agent which requires manual workflow building, Done0 uses RAG-powered AI that learns from your knowledge base automatically.
DACH-Optimized Compliance
EU-hosted with GDPR, BSI, and NIS2 alignment. Add a compliant AI layer without changing your ServiceNow data residency setup.
Native Chat Integration
Employees get AI support directly in Teams or Slack. Resolved? Done. Needs a human? Auto-escalated to ServiceNow with full conversation context.
Frequently Asked Questions
No. Done0 is designed to augment ServiceNow, not replace it. It sits in front as an AI-powered first line, deflecting common tickets and escalating complex issues to your ServiceNow instance with full context.
Done0 integrates via API to create and sync tickets with ServiceNow. When AI cannot resolve an issue, a fully contextualized ticket is created in ServiceNow automatically. Your existing workflows continue unchanged.
Yes. By deflecting 40%+ of L1 tickets before they reach ServiceNow, you can reduce the number of agent seats required. Many customers see ROI within the first quarter.
Most customers are live within 2-4 weeks. There is no complex migration — Done0 connects to your existing knowledge base and ServiceNow instance, and starts deflecting tickets immediately.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
Book a Demo