Add ITSM-grade AI deflection to Zendesk
Zendesk excels at customer support. For internal IT, add Done0 as an AI-powered ITSM layer that deflects 40%+ of employee IT tickets — with enterprise security and DACH compliance.
Why Add Done0?
Purpose-built for internal ITSM
Zendesk was designed for customer support. Done0 adds ITSM-specific AI that understands IT workflows — password resets, software provisioning, access management — on top of your existing setup.
AI that actually resolves IT tickets
Done0 uses RAG-powered AI with your IT knowledge base to resolve tickets automatically. Not just chatbot deflection — real resolution with playbook automation.
EU-hosted for DACH enterprises
Zendesk stores data globally. Done0 adds an EU-hosted AI layer with GDPR compliance and data residency guarantees critical for German, Austrian, and Swiss enterprises.
Escalation to Zendesk when needed
Done0 handles the easy 40%. When a ticket needs human attention, it is escalated to your Zendesk queue with full AI conversation context — no information lost.
Done0 vs Zendesk
Done0 Advantages
ITSM-Focused AI
Done0 is built for IT service management. It understands IT-specific requests, integrates with identity providers, and automates IT playbooks — things Zendesk was not designed for.
Zendesk Stays for Customer Support
Keep Zendesk for what it does best — customer-facing support. Add Done0 for internal IT support with specialized AI resolution.
RAG-Powered IT Knowledge
Hybrid vector + keyword search across your IT knowledge base. Employees describe problems in natural language and get accurate answers instantly.
Enterprise Security & Identity
Microsoft Entra ID integration, row-level security, and configurable autonomy levels. IT-specific security that goes beyond Zendesk's support-focused model.
ITSM-Specific Analytics
Track ticket deflection rates, common IT issues, resolution times, and compliance metrics — purpose-built for IT operations reporting.
Deploy in Days
Add Done0 alongside Zendesk in days. No migration, no disruption to your customer support workflows.
Frequently Asked Questions
Yes, that is the recommended approach. Use Zendesk for customer support and Done0 for internal IT support. Done0 can also escalate to Zendesk if needed.
Zendesk is excellent for customer support but lacks ITSM-specific features like identity provider integration, IT playbook automation, and compliance reporting that enterprises need. Done0 fills this gap with AI-first IT support.
Done0 integrates with Microsoft Entra ID, understands IT service catalogs, and executes automated playbooks for common IT tasks. It was designed from the ground up for internal IT support.
Done0 is EU-hosted with GDPR compliance, row-level security, and full audit trails. Data never leaves the EU, and AI agents only access data they are authorized to see.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
Book a Demo