Keep Production Running with AI-Powered ITSM
Done0 resolves IT issues across shifts, bridges OT and IT, and ensures your production lines never stop because of a service desk bottleneck.
Industry-Specific Challenges
Shift Work Coverage Gaps
IT issues during night and weekend shifts go unresolved for hours, causing costly production delays and frustrated operators.
OT/IT Convergence Complexity
Managing both operational technology and IT infrastructure creates silos, duplicated effort, and security blind spots on the shop floor.
Production Uptime Pressure
Every minute of unplanned downtime costs thousands. Traditional ITSM cannot match the speed required to keep lines running.
Compliance and Audit Requirements
ISO 27001, IEC 62443, and industry-specific regulations demand complete audit trails that manual processes struggle to maintain.
How Done0 Supports Your Industry
24/7 AI Ticket Resolution
AI agents resolve common IT issues instantly across all shifts, from password resets to VPN access, without waiting for L1 support.
Manufacturing Knowledge Base
RAG-powered knowledge base with shop floor-specific articles, MES troubleshooting guides, and OT/IT integration documentation.
Shift-Aware Playbook Automation
Automated workflows that adapt to shift schedules, escalating to the right on-call engineer based on current rotation and expertise.
Teams & Slack Integration
Operators get help directly in Microsoft Teams or Slack without leaving their workstation or navigating a complex service portal.
Jira & ServiceNow Sync
Bidirectional integration with existing ITSM tools ensures no ticket falls through the cracks during the transition.
EU-Hosted & GDPR Compliant
All data stays within EU data centers. Full GDPR compliance with audit trails and data retention policies built in.
Use Cases
MES System Access Recovery
Operators locked out of Manufacturing Execution Systems get instant access recovery via AI, reducing production line stoppages by 80%.
OT Network Troubleshooting
AI-guided diagnostics for PLC connectivity issues, SCADA alerts, and industrial network problems with automatic escalation to OT specialists.
ERP Integration Support
Automated resolution of SAP and ERP connection issues, batch job failures, and data synchronization problems across plant systems.
Frequently Asked Questions
Done0 integrates with your IT ecosystem via Jira, ServiceNow, and custom API connectors. While it does not directly control OT systems, it streamlines the IT support workflows that keep those systems running smoothly.
Done0 AI agents operate 24/7 and resolve common issues instantly regardless of shift. For escalations, playbooks are configured with shift schedules and on-call rotations to route tickets to the right engineer automatically.
Done0 is EU-hosted and GDPR compliant with full audit trails for every action. The platform supports your compliance efforts with automated logging, approval workflows, and data retention policies aligned with ISO 27001 requirements.
Most manufacturing customers are live within 2-4 weeks. This includes knowledge base setup, playbook configuration, channel integration, and Microsoft Entra ID authentication setup for your workforce.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
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