Compliant ITSM That Moves at the Speed of Finance
Done0 delivers AI-powered IT support with the audit trails, access controls, and regulatory compliance that financial institutions demand.
Industry-Specific Challenges
Regulatory Compliance Burden
BaFin, FINMA, and MaRisk requirements mandate extensive documentation and audit trails for every IT change, overwhelming manual processes.
Strict Access Control Requirements
Zero-trust security policies and segregation of duties make IT provisioning slow and error-prone, frustrating traders and analysts.
Trading Floor Urgency
IT issues on the trading floor cost real money every second. Traditional ticket queues cannot match the urgency of financial operations.
Audit Trail Complexity
Regulators demand complete traceability of who did what, when, and why. Fragmented ITSM tools make audit preparation a nightmare.
How Done0 Supports Your Industry
Compliant AI Resolution
AI agents resolve tickets with full audit logging. Every action is traceable, timestamped, and linked to the requesting user identity.
Regulatory Knowledge Base
RAG-powered knowledge base with BaFin guidelines, internal compliance policies, and IT security procedures for instant self-service.
Approval Workflow Automation
Multi-level approval workflows for access requests, software installations, and system changes with automatic compliance checks.
Secure Channel Integration
Resolve IT issues via Microsoft Teams with enterprise-grade encryption. No sensitive data leaves your controlled environment.
ServiceNow & Jira Integration
Seamless integration with existing ITSM platforms preserves your investment while adding AI-native resolution capabilities.
EU Data Residency
All data processed and stored exclusively in EU data centers. GDPR, DORA, and data sovereignty requirements fully addressed.
Use Cases
Trading System Access
Traders get instant access recovery for Bloomberg, Reuters, and internal trading platforms with automated compliance verification and manager approval.
Privileged Access Management
AI-assisted provisioning of privileged access with automatic time-boxing, four-eyes principle enforcement, and complete audit documentation.
Regulatory Reporting Support
Automated IT support for regulatory reporting systems ensures BaFin deadlines are met without IT bottlenecks blocking submissions.
Frequently Asked Questions
Done0 provides complete audit trails, role-based access controls, and data residency in the EU. The platform supports MaRisk AT 7 requirements for IT risk management with automated logging and approval workflows.
All data is processed and stored exclusively in EU data centers with encryption at rest and in transit. Done0 never trains on customer data, and strict access controls ensure data segregation between tenants.
Done0 integrates with ServiceNow, Jira, and common GRC platforms via APIs. Audit logs can be exported to your SIEM for centralized compliance monitoring and reporting.
Unresolved tickets are automatically escalated to the appropriate team with full context and suggested resolutions. The escalation path respects your organizational hierarchy and compliance requirements.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
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