Resolve IT tickets before L1 ever sees them
Done0 uses AI agents to understand, classify, and resolve common IT requests automatically — reducing ticket volume by 40% or more.
The Challenge
L1 agents drowning in repetitive tickets
Password resets, VPN issues, software access requests — your skilled agents spend 60% of their time on tasks AI can handle.
Employees waiting hours for simple fixes
A password reset takes 30 seconds but employees wait 4+ hours in queue. Every minute of downtime costs productivity.
Ticket volume growing faster than headcount
Hiring more agents is not sustainable. You need a way to scale support without scaling cost linearly.
Knowledge exists but nobody finds it
Your KB has the answers but employees still open tickets because search is broken and articles are outdated.
How Done0 Solves This
AI-Powered Resolution
Natural language understanding resolves tickets automatically using your knowledge base and playbook automation.
Smart Routing & Escalation
When AI cannot resolve, tickets are routed to the right team with full context — no repetition needed.
RAG-Powered Knowledge
Hybrid search with vector embeddings and keyword matching finds the right answer from your knowledge base every time.
Enterprise Security
EU-hosted, GDPR compliant, with row-level security and full audit trails. Your data never leaves your control.
Instant Response
AI responds in seconds, not hours. Employees get help the moment they need it, in Teams, Slack, or the portal.
Continuous Learning
Every interaction improves the AI. Resolution rates increase over time as the system learns your environment.
Frequently Asked Questions
Done0 uses large language models combined with your knowledge base (RAG) and automation playbooks to understand employee requests and resolve them automatically. When a request comes in via Teams, Slack, or the portal, the AI classifies it, searches for solutions, and either resolves it directly or escalates with full context.
Common resolutions include password resets, software access requests, VPN troubleshooting, printer issues, account unlocks, FAQ-type questions, and any task covered by your knowledge base or automation playbooks.
Most organizations are up and running within 2 weeks. Done0 connects to your existing tools (Jira, ServiceNow, Teams, Slack) and ingests your knowledge base to start resolving tickets immediately.
Yes. Done0 is EU-hosted, GDPR compliant, and uses row-level security at the database layer. Full audit trails are maintained for every AI interaction. Your data never leaves your tenant.
The AI automatically escalates to the right team with full context — the conversation history, attempted resolutions, and classification. No information is lost, and the agent picks up exactly where the AI left off.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
Book a Demo