Reduce IT tickets
before they're created
An AI front door for Microsoft Teams and Slack that deflects repetitive IT requests and creates perfect Jira Service Management tickets when needed.
See it in action
IT requests answered instantly
How do I reset my VPN password?
I can help with that! Go to portal.company.com/vpn and click "Forgot Password". You'll receive a reset link via email.
📎 Source: KB-042
Why IT service desks are overloaded
40-60% repetitive
Most tickets are Tier-1 requests that have been answered before. Your agents are burned out on password resets.
Unused knowledge bases
Your KB exists, but employees don't search it. They just create tickets instead.
Scaling by headcount
Service desks scale by hiring more agents, outsourcing to MSPs, or accepting SLA breaches.
What if most tickets never existed?
An AI front door for your IT support
Employee asks in Teams or Slack
AI answers from your knowledge base
Solved? No ticket created
Not solved? Perfect Jira SM ticket created
What you get in the free audit
- Analysis of your historical JIRA or CSV tickets
- Deflection potential by category (password, VPN, access, etc.)
- Cost savings estimate using €32/ticket industry benchmark
- Branded PDF report with industry comparisons
- Personalized walkthrough with our team
Why it works
Frequently Asked Questions
Under 2 hours with our team. We handle the technical integration with your Teams/Slack and Jira SM instance while you focus on your day job.
Seamless escalation to Jira Service Management. When the AI isn't confident, it automatically creates a perfectly formatted ticket with full conversation context—so your agents can resolve faster.
Yes. EU-hosted infrastructure, GDPR compliant, and no data leaves Europe. We use Azure OpenAI with enterprise-grade security and your data is never used to train models.
We analyze your historical IT tickets (from JIRA or CSV export) to identify automation opportunities. You'll receive deflection potential by category, cost savings estimates based on industry benchmarks, and a branded PDF report showing your ROI potential—typically €35K+ in annual savings for mid-size teams.
The ticket audit is completely free with no strings attached. If you decide to implement Done0 afterward, we offer usage-based pricing starting at a fraction of what you'd pay for an additional support agent.
Ready to see your savings potential?
Get a personalized analysis of your IT ticket data.
Get Free Audit15-min intro call · We analyze your tickets · Report in 48 hours
No commitment · No credit card required