Your IT helpdesk, fully automated
Stop drowning in repetitive tickets. Done0 automates password resets, access requests, and troubleshooting so your team can focus on what matters.
The Challenge
Same tickets, different day
Password resets alone account for 20-30% of all helpdesk tickets. Your agents are stuck in a loop of repetitive work.
High cost per ticket
Industry average is $15-20 per L1 ticket. With 10,000 tickets/month, that is $150K-200K spent on tasks AI can handle.
No support outside business hours
Employees working late or in different time zones cannot get help. Issues pile up overnight for the morning shift.
Low employee satisfaction scores
Long wait times and unhelpful canned responses drive satisfaction down. IT becomes a bottleneck, not an enabler.
How Done0 Solves This
Playbook Automation
Define workflows for common requests. The AI executes them automatically with appropriate approval chains when needed.
Multi-Channel Support
Meet employees where they are — Microsoft Teams, Slack, email, or the self-service portal. One AI, every channel.
Seamless Escalation
When human help is needed, tickets are created automatically with full conversation context in Jira or ServiceNow.
Multilingual Support
Ask in German, get answers from English KB articles. Cross-lingual RAG means language is never a barrier.
Approval Workflows
Software purchases, access changes, and other sensitive requests go through configurable approval chains automatically.
Full Audit Trail
Every AI interaction is logged. See what the AI did, why, and what the outcome was. Complete transparency.
Frequently Asked Questions
An automated IT helpdesk uses AI to handle common employee requests without human intervention. Done0 understands natural language, searches your knowledge base, and executes automation playbooks to resolve tickets instantly.
No. Done0 integrates with your existing tools like Jira Service Management, ServiceNow, and Freshservice. It sits in front of your helpdesk, resolving what it can and creating properly categorized tickets for what it cannot.
Done0 has configurable autonomy levels. Low-risk requests (FAQs, troubleshooting) are handled automatically. Medium-risk requests (software installs) go through copilot mode with confirmation. High-risk requests are always escalated to humans.
Yes. You control the knowledge base, playbooks, and response style. The AI uses your content and follows your policies. You can also define which actions require approval.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
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