IT Support That Never Sleeps — Just Like Your Hospital
Done0 delivers instant AI-powered IT resolution for clinical staff around the clock, keeping patient care systems running and data protected.
Industry-Specific Challenges
24/7 Clinical Operations
Hospitals never close. IT issues at 3 AM directly impact patient care, and traditional service desks cannot provide round-the-clock expert support.
Patient Data Protection
GDPR, KRITIS, and healthcare-specific data protection regulations demand strict controls over who accesses what, when, and why.
Legacy Clinical Systems
Aging HIS, RIS, and PACS systems require specialized IT knowledge that is scarce and expensive, creating bottlenecks for issue resolution.
Clinician Productivity Loss
Every minute a doctor or nurse spends on IT issues is a minute taken from patient care. Complex service portals worsen the problem.
How Done0 Supports Your Industry
Always-On AI Resolution
AI agents resolve IT issues 24/7, from clinical workstation problems to system access recovery, ensuring care is never disrupted.
Clinical IT Knowledge Base
RAG-powered knowledge base with HIS/RIS/PACS troubleshooting guides, clinical workflow documentation, and IT security policies.
Priority-Based Automation
Automated playbooks that prioritize clinical system issues, escalating life-critical system failures immediately to on-call engineers.
Bedside-Friendly Channels
Clinicians get IT help via Teams, email, or Slack without leaving the ward. Simple conversational interface requires no training.
HIS & EHR Integration
Integration with hospital information systems and electronic health records platforms to provide context-aware IT support.
Healthcare-Grade Security
EU-hosted with full GDPR compliance, KRITIS-aligned security controls, and audit trails meeting healthcare regulatory requirements.
Use Cases
Clinical Workstation Recovery
Nurses and doctors get instant help with workstation lockouts, printer issues, and application errors directly from the ward via Teams.
Emergency Access Provisioning
AI-assisted emergency access to clinical systems with automatic audit logging, time-boxing, and post-incident review workflows.
Medical Device IT Support
Automated triage and escalation for medical device connectivity issues, ensuring biomedical engineering teams are engaged immediately.
Frequently Asked Questions
Done0 handles IT service requests only and does not access, process, or store patient health records. The AI resolves IT infrastructure issues like access management, workstation problems, and system connectivity.
Done0 is EU-hosted with full GDPR compliance and supports KRITIS requirements. Every AI action is logged with complete audit trails, and approval workflows enforce proper authorization for sensitive IT changes.
Yes. Playbooks can be configured to recognize clinical system keywords and automatically elevate priority. Life-critical system failures bypass normal queues and trigger immediate escalation to on-call engineers.
Typical healthcare deployments take 3-5 weeks including knowledge base configuration, channel setup, security review, and integration with existing ITSM tools. We provide dedicated onboarding support for clinical environments.
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