Add AI-powered ticket deflection to Freshservice
Freshservice has a clean UI and solid ITSM features. Done0 adds an AI layer on top that resolves 40%+ of L1 tickets before they ever reach your Freshservice agents.
Why Add Done0?
AI-first deflection layer
Freshservice handles your ITSM workflows. Done0 adds intelligent AI deflection in front — resolving password resets, VPN issues, and software requests before they become tickets.
Reduce agent workload by 40%+
Your Freshservice agents spend hours on repetitive L1 tickets. Done0 handles these automatically, so agents focus on complex issues that actually need human judgment.
EU-hosted AI with DACH compliance
Freshservice runs on AWS global infrastructure. Done0 adds an EU-hosted AI layer with strict GDPR compliance and data residency guarantees for DACH enterprises.
Meet employees where they work
Done0 brings AI IT support into Teams and Slack natively. Employees get help without logging into Freshservice — only unresolved issues get escalated as tickets.
Done0 vs Freshservice
Done0 Advantages
Works With Your Freshservice Setup
Done0 connects to Freshservice via API. Unresolved issues automatically become Freshservice tickets with full AI conversation context attached.
RAG-Powered Knowledge Search
Done0 uses hybrid vector + keyword search across your knowledge base. Unlike Freshservice's basic keyword search, it finds relevant answers even with imprecise queries.
Live in Days
No complex migration needed. Connect Done0 to your Freshservice instance, import your KB articles, and start deflecting tickets within days.
True EU Data Residency
Done0 is hosted in the EU with self-hosted Supabase. For DACH enterprises with strict data sovereignty, this adds a compliant AI layer to your Freshservice setup.
Chat-First Employee Experience
Employees ask questions in Teams or Slack. AI resolves instantly or creates a Freshservice ticket — no portal login needed.
Deflection Analytics
Track exactly how many tickets Done0 deflects from your Freshservice queue. Measure AI resolution rates, common topics, and cost savings.
Frequently Asked Questions
No. Done0 augments Freshservice by adding AI ticket deflection in front. Your Freshservice instance, workflows, and agent assignments stay exactly as they are.
When Done0's AI cannot resolve an issue, it automatically creates a ticket in Freshservice with the full conversation context. Your agents pick up where AI left off — no information lost.
Yes. Done0 can import and index your existing Freshservice knowledge base articles, adding RAG-powered search that significantly improves answer quality.
By deflecting 40%+ of L1 tickets, most customers reduce their Freshservice agent workload significantly within the first month. This translates to faster resolution times for employees and lower support costs.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
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