AI IT support in your Slack workspace
For Slack-first organizations — employees get instant IT help by messaging the Done0 bot, right where they already work.
Done0 connects to your Slack workspace as a bot that employees can DM or mention in any channel. It understands IT requests in natural language, pulls answers from your knowledge base, and runs automations like password resets or access provisioning. When human help is needed, it creates a ticket with the full Slack thread as context.
Setup in a Few Steps
Install the Done0 Slack App
Add Done0 to your Slack workspace from the Slack App Directory or via the Done0 admin panel. Approve the required OAuth scopes.
Configure Bot Permissions
Set which channels the bot listens in, define response policies, and connect your Done0 knowledge base and playbooks.
Map Slack Users to Done0 Identities
Link Slack user profiles to your identity provider for proper access control and personalized responses.
Test & Validate
Run test conversations with the bot, verify knowledge base retrieval accuracy, and confirm ticket escalation workflows.
Roll Out to All Employees
Announce the Done0 bot in your general channel, pin usage instructions, and track adoption in the analytics dashboard.
Integration Features
Conversational IT Support
Employees describe their IT issues in plain language via Slack DMs or channel mentions — no tickets, no forms.
Instant Responses
The AI responds within seconds using your knowledge base, providing step-by-step resolutions and relevant articles.
Automated Actions
Execute playbook automations directly from Slack — password resets, software provisioning, access grants, and more.
Thread-Aware Conversations
The bot maintains context within Slack threads, allowing natural back-and-forth troubleshooting conversations.
Seamless Escalation
Unresolved issues become tickets in Jira or ServiceNow with the complete Slack conversation attached as context.
Enterprise Security
OAuth 2.0 authentication, encrypted data in transit and at rest, and full audit trails for every interaction.
Frequently Asked Questions
Done0 is installed as a Slack app with a bot user. Employees can DM the bot or mention it in channels. The AI processes the message, retrieves relevant knowledge base articles via hybrid search, and responds with an answer or executes an automated resolution.
Yes. When sensitive actions are requested (like password resets or access changes), the bot automatically switches to a direct message conversation to protect privacy. Approval workflows are handled securely via DM.
No. Done0 supports multiple channels but you only need to enable the ones your organization uses. If you are a Slack-first organization, the Slack integration alone covers all AI IT support capabilities.
Done0 maps Slack user profiles to your identity provider (Entra ID, Okta, etc.) via email address or custom attributes. This ensures proper access control and personalized responses based on the employee role and department.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
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