AI-powered ticket automation for Jira
Done0 creates Jira tickets automatically with full context from AI conversations. Bi-directional sync ensures agents and AI stay in perfect alignment.
When Done0 cannot resolve an issue autonomously, it creates a Jira ticket with the complete conversation history, AI classification, attempted resolutions, and suggested next steps. Agents see rich context from day one. Bi-directional sync means status updates in Jira flow back to the employee in real time, and resolutions in Jira feed back into the Done0 knowledge base.
Setup in a Few Steps
Connect Your Jira Instance
Authenticate Done0 with your Jira Cloud or Data Center instance using OAuth 2.0. Configure project and issue type mappings.
Map Fields & Workflows
Define how Done0 ticket fields map to Jira fields — priority, labels, components, custom fields, and assignment rules.
Configure Sync Rules
Set up bi-directional sync rules: which status transitions trigger updates, how comments sync, and when to notify employees.
Test Escalation Workflows
Simulate AI escalations to verify tickets are created correctly in Jira with proper fields, assignments, and context.
Integration Features
Automatic Ticket Creation
AI creates Jira tickets with full conversation context, classification, priority, and suggested resolution — no manual data entry.
Bi-Directional Sync
Status changes, comments, and resolutions sync between Done0 and Jira in real time. Employees are notified automatically.
AI-Enriched Context
Every ticket includes the AI conversation, attempted resolutions, KB articles referenced, and confidence assessment for the agent.
Resolution Tracking
Track AI vs. human resolution rates, average handling time, and deflection metrics directly in your Jira dashboards.
Smart Field Mapping
AI automatically classifies tickets into the right project, issue type, priority, and component based on conversation analysis.
Knowledge Feedback Loop
Resolutions from Jira tickets feed back into the Done0 knowledge base, improving future AI responses over time.
Frequently Asked Questions
When the AI determines it cannot resolve an issue (low confidence, requires human action, or employee requests escalation), it automatically creates a Jira ticket via the REST API. The ticket includes the full conversation, AI classification, priority, and suggested next steps.
Yes. Done0 supports both Jira Cloud (via OAuth 2.0) and Jira Data Center (via application links). All features including bi-directional sync work with both deployment models.
Absolutely. You can map any Done0 ticket field to any Jira field including custom fields. Priority mappings, label rules, and component assignments are all configurable in the Done0 admin panel.
Done0 uses Jira webhooks to receive real-time updates. When an agent updates a ticket status or adds a comment in Jira, the employee is notified in their original channel (Teams, Slack, or portal). When the ticket is resolved, the resolution is recorded for future AI training.
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