IT self-service that employees actually use
Most self-service portals fail because they are just a search box over a bad knowledge base. Done0 is an AI agent that actually resolves issues.
The Challenge
Nobody uses the self-service portal
You built it, but adoption is below 20%. Employees find it faster to email IT directly than to navigate a clunky portal.
Search returns irrelevant results
Keyword search over outdated KB articles does not help. Employees give up after 2 failed searches and open a ticket.
Forms are confusing
Employees do not know which form to fill out. Service catalogs are organized by IT teams, not by employee needs.
Self-service still means waiting
Even when employees submit requests correctly, they still wait hours or days for someone to process them.
How Done0 Solves This
Conversational Interface
Employees describe their problem in natural language. The AI understands intent and provides solutions — no forms needed.
Instant Resolution
The AI does not just point to articles — it resolves issues. Password resets, software access, VPN fixes happen immediately.
Works Everywhere
Available in Microsoft Teams, Slack, email, and the web portal. Employees use whichever channel they prefer.
Smart Suggestions
Based on the employee role, department, and history, the AI proactively suggests relevant solutions.
Seamless Handoff
If the AI cannot resolve, it creates a ticket with full context. The employee never repeats themselves.
Adoption Analytics
Track portal usage, resolution rates, and identify gaps in your knowledge base to continuously improve.
Frequently Asked Questions
Traditional portals are glorified search engines over a knowledge base. Done0 is an AI agent that understands your question, searches across all knowledge sources, and actually resolves the issue — including executing actions like password resets or software provisioning.
No. The interface is conversational — employees just describe their problem in natural language. If they can write a chat message, they can use Done0.
Yes. The self-service portal can be branded to match your organization. You control the look, language, and behavior.
Done0 works in the channels employees already use (Teams, Slack). The web portal is a complement, not the primary interface. When employees get instant, accurate help, adoption follows naturally.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
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