Modern IT Support for the Public Sector
Done0 brings AI-powered IT service management to government agencies — BSI-compliant, cost-effective, and designed to reduce bureaucratic IT overhead.
Industry-Specific Challenges
Bureaucratic IT Processes
Multi-layer approval chains and rigid processes turn simple IT requests into week-long ordeals, frustrating civil servants and citizens alike.
Tight Budget Constraints
Public sector IT budgets are under constant pressure. Hiring additional support staff is often not feasible, yet demand keeps growing.
BSI Compliance Requirements
BSI IT-Grundschutz and VS-NfD classifications require strict security controls, audit trails, and data sovereignty that many tools cannot provide.
Digital Skills Gap
Many public sector employees struggle with complex IT service portals. Low adoption rates mean IT teams are overwhelmed with basic requests.
How Done0 Supports Your Industry
AI-Powered Self-Service
AI agents resolve common IT requests instantly — password resets, software access, VPN setup — reducing the burden on understaffed IT teams.
Government IT Knowledge Base
RAG-powered knowledge base with government-specific IT guides, BSI security policies, and standardized procedure documentation.
Approval Workflow Automation
Digitize and accelerate multi-level approval chains while maintaining full compliance with government procurement and security policies.
Accessible Channel Integration
Simple conversational IT support via Teams and email. No complex portals or training required for civil servants.
Government IT Integration
Integration with existing government IT platforms, directory services, and procurement systems for seamless operations.
BSI-Compliant & Sovereign
EU-hosted with full data sovereignty. Aligned with BSI IT-Grundschutz, GDPR, and government-specific security classifications.
Use Cases
Employee Onboarding Automation
New civil servants get all required IT access, equipment requests, and system provisioning automated through a single conversational workflow.
Software Procurement Support
AI-guided software requests with automatic compliance checks, budget verification, and multi-level approval routing.
Remote Work IT Support
Instant help for VPN, remote desktop, and collaboration tool issues as government agencies expand flexible work arrangements.
Frequently Asked Questions
Done0 is EU-hosted with comprehensive audit trails, encryption, and access controls aligned with BSI IT-Grundschutz. The platform supports government security classifications and data sovereignty requirements.
Done0 offers flexible licensing models suitable for public sector procurement processes. We support framework agreements and can provide all documentation required for government IT procurement procedures.
Done0 integrates with Microsoft Entra ID and Active Directory, which are standard in most government IT environments. Single sign-on ensures civil servants access IT support without additional credentials.
Done0 processes IT service requests only and does not handle classified content. All data remains in EU data centers with strict access controls. The platform can be configured to meet VS-NfD handling requirements.
Ready to transform your IT support?
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