Accelerate Automotive IT with Intelligent Service Management
Done0 keeps engineering workstations, production systems, and supply chain IT running with AI that resolves issues faster than any traditional service desk.
Industry-Specific Challenges
Complex Engineering IT Landscape
CAD, PLM, simulation, and testing tools create a sprawling IT environment where specialized support is hard to scale across global R&D centers.
Production Line IT Dependencies
Modern automotive production relies on MES, robotics controllers, and IoT networks. IT failures cascade into costly line stoppages.
Global Supply Chain Coordination
Suppliers, OEMs, and logistics partners depend on shared IT systems. Cross-organizational IT support is fragmented and slow.
IP Protection Requirements
Automotive trade secrets in CAD files and simulation data demand strict access controls and auditable IT processes.
How Done0 Supports Your Industry
Engineering-Aware AI Resolution
AI agents trained on automotive IT patterns resolve CAD workstation issues, license problems, and PLM access requests in seconds.
Automotive IT Knowledge Base
RAG-powered knowledge base with CAD/PLM troubleshooting, VDI configuration guides, and production system documentation.
Supply Chain Playbooks
Automated workflows for supplier portal access, EDI connectivity issues, and cross-organizational IT onboarding.
Multi-Channel Support
Engineers get help via Teams from their CAD workstation. Shop floor workers access support via Slack or email without disruption.
PLM & ERP Integration
Deep integration with Teamcenter, Windchill, SAP, and automotive-specific systems for context-aware IT support.
TISAX-Ready Security
EU-hosted with audit trails, access controls, and data handling practices aligned with TISAX and VDA ISA requirements.
Use Cases
CAD Workstation Recovery
Engineers get instant resolution for CATIA, NX, and CREO crashes, license checkouts, and GPU driver issues without waiting for specialized L2 support.
Supplier Portal Access
Automated provisioning and troubleshooting for supplier portal access, reducing onboarding time from days to minutes.
Production IT Incident Response
AI-powered triage of production IT incidents with automatic priority escalation based on line impact and vehicle output targets.
Frequently Asked Questions
Done0 is EU-hosted with full audit trails, role-based access controls, and encryption at rest and in transit. The platform aligns with TISAX and VDA ISA requirements for information security in the automotive supply chain.
Done0 integrates with your IT ecosystem via APIs and can provide context-aware support for PLM-related issues. Integration with Jira and ServiceNow ensures seamless ticket management across engineering and IT teams.
Done0 supports multi-tenant configurations with site-specific playbooks, knowledge bases, and escalation paths. Global R&D centers and production sites each get tailored IT support while sharing a unified platform.
Yes. Done0 playbooks can be configured for both office IT issues and production IT incidents with different priority levels, escalation paths, and SLAs. Production-critical systems receive automatic priority elevation.
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