Add AI-powered deflection to your TOPdesk setup
TOPdesk is a trusted ITSM platform in the DACH region. Done0 makes it even more powerful by deflecting 40%+ of L1 tickets with AI — before they reach your TOPdesk operators.
Why Add Done0?
AI layer for your TOPdesk instance
TOPdesk handles your service management workflows. Done0 adds AI-powered ticket deflection in front — resolving common requests before they become incidents in TOPdesk.
Reduce operator workload significantly
TOPdesk operators spend hours on repetitive requests. Done0 handles password resets, software access, and FAQ questions automatically — freeing operators for complex work.
AI support in Teams and Slack
TOPdesk's Self-Service Portal requires employees to submit forms. Done0 brings AI support to Teams and Slack — employees get instant help in their daily tools.
RAG-powered knowledge search
TOPdesk's knowledge base uses keyword search. Done0 adds AI-powered hybrid search with vector embeddings that finds answers even from vague or misspelled queries.
Done0 vs TOPdesk
Done0 Advantages
TOPdesk Integration
Done0 connects to TOPdesk via API. Unresolved issues automatically become TOPdesk incidents with full AI conversation context for smooth operator handoff.
Smarter Knowledge Search
Done0 uses RAG with hybrid vector + keyword search. Employees describe problems in natural language — far more effective than TOPdesk's form-based self-service.
Chat-First Support
Employees ask questions in Teams or Slack and get AI-powered answers instantly. Only unresolved issues are escalated to TOPdesk as incidents.
Quick Deployment
Add Done0 alongside TOPdesk in 2-4 weeks. Import your knowledge base, connect to TOPdesk, and start deflecting tickets — no TOPdesk reconfiguration needed.
Autonomous IT Actions
Done0 doesn't just answer questions — it executes actions like password resets and access provisioning via playbook automation with configurable approval workflows.
Deflection Analytics
Measure exactly how many incidents Done0 deflects from TOPdesk, track AI resolution quality, and quantify time and cost savings.
Frequently Asked Questions
No. Done0 is designed to augment TOPdesk, not replace it. It adds AI-powered ticket deflection in front of your TOPdesk instance. Your existing incident management, change management, and CMDB stay exactly as they are.
Done0 connects to TOPdesk via API to create incidents when AI cannot resolve an issue. The full conversation context is attached, so operators have complete information from the start.
Yes. Done0 is EU-hosted with self-hosted Supabase infrastructure. Combined with TOPdesk's EU hosting, your entire ITSM stack maintains full EU data residency.
It continues to work as before. Done0 adds an additional channel (Teams/Slack) with AI-powered resolution. Employees can use both — the portal for structured requests and chat for quick questions.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
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