Augment Jira Service Management with AI deflection
JSM is great for dev-oriented ITSM teams. Done0 adds an AI layer that deflects 40%+ of L1 tickets before they hit your JSM queue — keeping your Jira workflows intact.
Why Add Done0?
AI deflection layer for JSM
JSM handles your ITSM workflows and dev integration. Done0 adds AI-powered deflection in front — common IT requests resolved automatically before becoming JSM tickets.
Chat-first employee experience
JSM's employee portal requires a login. Done0 brings AI support into Teams and Slack natively — employees get help in their daily tools, not a separate portal.
Free up your JSM queue
Password resets, VPN access, software requests — 40%+ of your JSM tickets are repetitive. Done0 resolves them with AI so your agents handle what matters.
EU-hosted AI complement
Atlassian Cloud stores data in various regions. Done0 adds an EU-hosted AI layer with strict GDPR compliance — ideal for DACH enterprises using JSM.
Done0 vs Jira Service Management
Done0 Advantages
Seamless Jira Integration
Done0 syncs with JSM and Jira. Unresolved IT issues become JSM tickets with full context. Existing workflows, automations, and SLAs remain unchanged.
AI Beyond Confluence Search
JSM relies on Confluence for knowledge. Done0 adds RAG-powered hybrid search that finds answers even with vague or misspelled queries — far beyond keyword matching.
No Portal Required
Employees ask questions in Teams or Slack. AI resolves instantly or creates a JSM ticket. No more "please submit a ticket through the portal."
Deploy Alongside JSM in Days
No Jira migration or reconfiguration needed. Done0 connects to your JSM instance and starts deflecting tickets within days.
DACH Compliance Layer
Add EU-hosted, GDPR-compliant AI to your Atlassian stack. Perfect for DACH enterprises with strict data sovereignty requirements.
Deflection Metrics
Track how many tickets Done0 deflects from JSM, most common resolved issues, and time saved per agent — data for your next ITSM review.
Frequently Asked Questions
No. Done0 is designed to work alongside JSM, not replace it. It adds an AI deflection layer in front of your JSM queue while keeping all your Jira workflows intact.
Done0 can index your Confluence knowledge base articles and use RAG-powered search to find answers. It complements Confluence by providing AI-powered retrieval that goes beyond keyword search.
Yes. When AI cannot resolve an issue, Done0 creates a JSM ticket with full conversation context. You can configure which project, issue type, and priority are used for escalations.
By deflecting 40%+ of L1 tickets, you can potentially reduce the number of JSM agent seats needed. The freed-up agent capacity also means faster resolution for complex issues.
Ready to transform your IT support?
See Done0 in action. Book a demo or start your free trial.
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